betmarino Privacy Policy

1. Introduction

betmarino ("betmarino," "we," "us," "our") is committed to protecting the privacy and personal data of all individuals who use the betmarino Platform at betmarino.asia (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal data.

This Privacy Policy applies to all users of the betmarino Platform, including registered players, visitors, and any person who interacts with our services, customer support channels, or promotional communications. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

By registering an account on betmarino or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the betmarino Platform.

betmarino acts as the Personal Information Controller in respect of the personal data collected through the Platform, as defined under the Philippine Data Privacy Act of 2012 (RA 10173).

2. Personal Data We Collect

betmarino collects the following categories of personal data from players and Platform users:

betmarino does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required for identity verification purposes and with your explicit consent.

3. How We Collect Your Data

betmarino collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs. See Section 9 for more details on our cookie practices.
• Third-party sources: Data received from payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank) to verify transactions; identity verification service providers for KYC compliance; fraud detection and anti-money laundering (AML) screening services; and analytics providers.
• Publicly available sources: Information from public databases or registries where relevant to fraud prevention or regulatory compliance.

4. Purposes of Processing Your Data

betmarino processes your personal data for the following purposes:

• Account registration and management: To create and maintain your betmarino player account, verify your identity and age (21+), and manage your account preferences.
• Service delivery: To provide access to casino games, sports betting, bingo, and all other Platform features; to process deposits and withdrawals; and to credit bonuses and promotions to your account.
• Identity verification and KYC compliance: To verify your identity, age, and the source of your funds in accordance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the Platform.
• Responsible gaming: To monitor gaming patterns, enforce responsible gaming tools (deposit limits, self-exclusion), and identify players who may be at risk of problem gambling.
• Customer support: To respond to your inquiries, resolve complaints, and provide technical assistance.
• Legal and regulatory compliance: To comply with obligations under Philippine law, including RA 10173 (Data Privacy Act), PAGCOR regulations, AML/CTF laws, and any applicable court orders or regulatory directives.
• Marketing and communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the betmarino Platform.

5. Legal Basis for Processing

betmarino processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and betmarino (i.e., the Terms & Conditions), including account management, transaction processing, and service delivery.
• Legal obligation: Where processing is necessary for betmarino to comply with a legal obligation, including KYC/AML requirements, regulatory reporting, and responses to lawful government requests.
• Legitimate interests: Where processing is necessary for betmarino's legitimate interests, including fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and freedoms.

Where betmarino relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

6. Data Sharing & Disclosure

betmarino does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services engaged by betmarino to verify your identity and comply with regulatory requirements.
• Technology and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on betmarino's behalf under strict data processing agreements.
• Game providers: Licensed game software providers whose games are available on the betmarino Platform, to the extent necessary to deliver the gaming service.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, regulation, or court order.
• Law enforcement: Philippine law enforcement agencies, where betmarino is legally required to disclose information in connection with the investigation of criminal activity, including fraud and money laundering.
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by betmarino, subject to professional confidentiality obligations.

All third parties with whom betmarino shares personal data are required to maintain appropriate technical and organizational security measures and to process your data only for the purposes specified by betmarino.

7. Data Retention

betmarino retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, betmarino retains player account data for a minimum of five (5) years following the closure of your account, in accordance with applicable AML/CTF regulations and PAGCOR requirements. Transaction records and KYC documentation are retained for the same minimum period.

Where personal data is processed solely on the basis of your consent (e.g., marketing communications), betmarino will retain that data until you withdraw your consent or request deletion, whichever is earlier.

After the applicable retention period has expired, betmarino will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

8. Security Measures

betmarino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the betmarino Platform.
• Encryption at rest for sensitive personal and financial data stored on betmarino's servers.
• Access controls: Strict role-based access controls limiting employee access to personal data on a need-to-know basis.
• Two-factor authentication (2FA) available for all player accounts and mandatory for betmarino staff accessing internal systems.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Fraud detection systems that monitor transactions and account activity in real time for suspicious patterns.
• Incident response procedures to detect, contain, and notify affected individuals of any personal data breach in accordance with RA 10173 requirements.

While betmarino takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your betmarino login credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. Cookies & Tracking Technologies

betmarino uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support our security and fraud prevention systems. A cookie is a small text file placed on your device when you visit the betmarino Platform.

betmarino uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting core Platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming configurations, so you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the Platform — such as which pages are visited most frequently and how long sessions last — to help betmarino improve the Platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized account access, and bot traffic on the Platform.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the betmarino Platform. betmarino does not use third-party advertising cookies or cross-site tracking cookies for the purpose of serving targeted advertisements on external websites.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by betmarino:

• Right to be informed: You have the right to be informed of how your personal data is being collected, processed, and used — which is the primary purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data betmarino holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data betmarino holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betmarino's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on betmarino's legitimate interests.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe betmarino has processed your personal data in violation of RA 10173.

To exercise any of the above rights, please contact betmarino's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." betmarino will respond to all verified requests within thirty (30) days of receipt, in accordance with RA 10173 requirements.

11. Minors & Age Restriction

The betmarino Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. betmarino does not knowingly collect personal data from individuals under the age of 21.

During the registration process, betmarino requires all applicants to confirm that they are at least 21 years old. betmarino further verifies age through its KYC process, which requires submission of a valid government-issued ID showing the player's date of birth.

If betmarino discovers or has reason to believe that personal data has been collected from an individual under the age of 21, betmarino will immediately suspend the associated account, void any transactions, and delete the personal data of the underage individual as soon as practicable.

If you are a parent or guardian and believe that your child has registered on the betmarino Platform, please contact us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

betmarino primarily stores and processes personal data within the Republic of the Philippines. However, some of betmarino's third-party service providers — including cloud infrastructure providers, game software providers, and fraud detection services — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, betmarino ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under RA 10173.

betmarino will not transfer your personal data to a foreign jurisdiction unless betmarino has taken reasonable steps to ensure that the recipient provides an adequate level of protection for your personal data, or unless you have given your explicit consent to the transfer.

13. Changes to This Privacy Policy

betmarino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or a prominent notice on the Platform.

We encourage you to review this Privacy Policy periodically. Your continued use of the betmarino Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Privacy Policy, you must cease using the Platform and may close your account in accordance with our Terms & Conditions.

The most current version of this Privacy Policy will always be available at betmarino.asia/privacy-policy.

14. Contact & Data Protection Officer

betmarino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or betmarino's data processing practices, please contact our DPO through the following channels:

If you are not satisfied with betmarino's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing RA 10173.